Verified October 23, 2026 · Amazon job ID 10537954
Amazon Leo’s Tier 2 associates resolve escalations by phone, email and chat, troubleshoot issues and improve support documentation.
Location and hourly pay
Florida, Indiana, Pennsylvania, Texas and Virginia: $19.13–$27.21 USD.
Kentucky and Louisiana: $17.21–$24.51 USD.
These are U.S. virtual locations, not worldwide remote. Final pay depends on experience, qualifications and location.
Minimum qualifications
- Two-plus years in customer service.
- High school diploma or equivalent; Microsoft Office experience.
- Flexible shifts, including nights, weekends or holidays.
- Export-control eligibility: U.S. citizen/national, permanent resident, lawfully admitted U.S. refugee or person granted asylum.
Language note: English fluency is preferred. “[FR]” appears in the title but is unexplained; the listing specifies no French requirement.
No closing date is stated. Read the official listing for full requirements and current availability. This is an independent summary.
