REMOTE USA • FULL-TIME

Flex is hiring a customer experience specialist

Have a background in financial-services support? This remote U.S. role involves helping business customers with banking, credit and payment issues.

Pay: $60,000–$100,000 annually, based on experience, qualifications and interviews, plus eligibility for equity.

What you’ll do

Investigate customer concerns through email, chat and phone; assist with account setup and verification; coordinate complex cases with technical, risk and compliance teams; and improve documentation and report bugs.

What you’ll need

• At least 2 years of fintech or financial-services customer support experience.
• Professional written and spoken English.
• Availability for nights and weekends.
• Experience with Zendesk, Salesforce or similar tools.

Banking-platform, fraud, KYC/AML and B2B fintech experience are preferred.

Benefits and application

Listed benefits include medical, dental and vision insurance, paid time off and a 401(k). Applications remain open until filled.

View job details and apply at Flex

Source: Flex’s official Lever listing. Checked October 26, 2026. Confirm current requirements and availability with the employer.